In order to determine if an actual incident occurred or if there has been a false alarm, the PSO must?

The correct choice is centered on the importance of a physical response to ascertain the validity of a reported incident. When a potential incident is detected by the system, it is essential for the PSO to evaluate the situation on-site unless remote monitoring capabilities, such as those provided by a Central Command Video (CCV) system, are available. Responding physically allows the PSO to assess the situation directly, gather context and evidence, and determine whether an actual incident has occurred or if the alarm was triggered mistakenly.

Remote monitoring, while advantageous, may not always provide the full context or clarity needed to make an informed judgment about the situation. Therefore, a proactive approach involving a site visit ensures thorough investigation and response to the alarm. This approach underscores the principle of being vigilant and attentive to security threats while validating the alarm status appropriately.